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The HAV understands you. From emerging trends in technology to long standing customer service concepts, we have seen the different phases and continual growth of our industry. The HAV is constantly evolving to respond to the needs of the industry as well as the broader business environment. The Association works hard to ensure the profitability and longevity of its members through a range of benefits and professional services. We also make governments around Australia know and understand your needs.
Members are entitled to instant telephone advice on a range of matters, discounted rates on services such as training and consulting as well as access to exclusive supplier deals. Additionally, publications such as the Trade4Thought Newsletter keep members informed and up to date on the latest retail developments, as well as keeping you informed on relevant upcoming events and awards ceremonies. Some of our services are explained in more detail below;
Employee Relations and Workplace Law - The industrial relations landscape is constantly changing. The continuous stream of amendment, adjustments and variations to workplace legislation, has far reaching implications for Australian retailers. Compliance is a major issue for many businesses who find it difficult to stay abreast of the changes. Our employee relations staff are experts in all areas of employee relations and workplace laws and can advise you in the following areas; Industrial Awards, Development of Workplace Agreements, Equal Opportunity, Occupational Health and Safety, Representation in Dispute Resolution and many more.
Tenancy and Retail Law - As retailer, what are your rights and responsibilities when dealing with landlord, suppliers and consumers? There are many rules and regulations which govern the way retailers operate and endless issues associated with renting and retail property. Our experienced lawyers can provide assistance in areas of leasing, fair trading and consumer protection laws and can advise you on the following; Lease Negotiations, Renewals and Breeches, Sale and Purchase of a Business, Franchising and Licensing Disputes, Dept Recovery, Drafting of Contracts, Refund, Exchange and Lay-by Laws and many more.
Business Development and Training - new trends and technologies in retail operations, increasing competition, and an industry wide call to increase professional standards have led Australian retailers to reassess the way they do business. Successful retailers appreciate the importance of building an integrated business plan that is focused on all operational aspects as well as staff development and training. At the HAV, our business consultants can guide you to build a practical, common sense business strategy that is tailored to your business. The following programs and specialised services are aimed at developing and growing your business; Recruitment and Induction Services, Traineeships and Accredited Courses, Business Plans and Strategies, Mentoring, Mystery Shop, Development of Policy and Procedure Manuals, Business Audits and many more.
Membership Benefits Program - In addition to the wealth of professional services and products on offer, the HAV has aligned itself with premium service providers to help retailers reduce their operation costs. The HAV continues to establish relationships in the wider business community so its members can benefit from significant cost savings that impact on the bottom line. These include; Telecommunications, Merchant Rates, Insurance and many more.
For Information on Joining and Fees - Click Here.
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